Shop Policies

QUALITY

Our handmade jewelry creations are made from high-quality .925 sterling and .999 fine silver, both of which are nickel-free. Some pieces may include jewelry-quality brass and copper; typically these metals are used on the front of the piece to limit contact with the skin.

We use only genuine sea glass, which has been created over many years of tumbling in salt water waves. Because of its rarity, prices may vary from piece to piece depending on color, size, and shape. Please understand that some pieces may not be exactly replicated, as each piece of sea glass is one of a kind.

Our surfite is locally sourced from Southern California surfboard shapers, who partner with us to upcycle their waste resin into one of a kind alternative gemstones. Every piece is cut, shaped, and polished by us in-house. Due to the nature of this amazing material, please allow for slight imperfections, such as small air bubbles contained within the resin.

CARE

Wear your Low Tide Landing jewelry with care. While we have tested our pieces and have found that they can more than withstand everyday use, normal wear and tear may take a toll over time. Avoid wearing jewelry in the water, and take care not to knock glass, stone, or surfite against a hard surface. Silver can tarnish with everyday use; periodically rub with a jewelry polish cloth to restore shine. Brass and copper will also tarnish over time with exposure to air and skin oils. Gently scrub with a sponge and dish soap, or use a polish cloth for smaller areas.

SHIPPING

In-stock items will usually ship within 1-3 business days. Please allow 1-2 weeks for custom orders to be created and shipped.

Shipping is through USPS and tracking numbers will be provided. If expedited shipping is needed please contact us; additional shipping costs will apply.

We are not responsible for items lost, delayed, or damaged in the mail. All orders will be given a USPS tracking number, and any shipping issues can be settled through USPS.

PLEASE BE AWARE that international orders may be subject to customs fees. Low Tide Landing is not responsible for covering any customs fees. If you aren’t sure if this applies to you, please inquire with YOUR LOCAL POST OFFICE. Unfortunately we have no way of knowing if customs fees will apply or how much they may be as this changes by location and nature of the order.

RETURNS

All sales are final. Please read product listings carefully and contact us with any unanswered questions prior to placing your order. Issues with an item that could have been resolved by a careful reading of the product description will not be refunded. Normal “wear-and-tear” issues will not be refunded. Buyer is responsible for providing correct ring size for custom or made to order pieces. No returns or refunds on custom orders.

If you find there is a problem with the actual manufacture of a piece, we will gladly work with you to fix the problem or replace the item.

FAQ’S

CAN I PLACE A CUSTOM ORDER?

We love working with customers to create meaningful, pieces of jewelry! Our custom order request page has all the details on what’s available for customs. Fill out the request form to get started, and we’ll work with you to get the information we need. When the details are settled, we’ll create a custom listing for your order and send it to you.

Payment is required before work on a piece begins, as is standard industry practice. Please allow approximately 1-2 weeks for fabrication on custom orders.

IS YOUR JEWELRY NICKEL-FREE?

We work with sterling silver (0.925) which is nickel-free. We also use jewelry-quality brass and copper as accents, and typically use these metals where they will not come in direct contact with skin.

CAN YOUR RINGS BE RESIZED?

Generally, no. A closed band ring cannot be resized, but an open- or split-band ring can offer some adjustability. If you’re unsure if a specific ring can be resized, just ask us!

Still have a question? Email us and let us know!